Iowa Des Moines Supply
Location: Des Moines, Iowa.
April 2024 – July 2026 

• Manage a portfolio of accounts and coordinate client requirements, communications, service needs, and issue resolution.

• Coordinate with internal departments to ensure customer commitments and service activities are executed effectively.

• Track account performance and prepare client and sales reports to support management decisions and growth initiatives.

• Prioritize competing requirements, identify business needs, and support territory growth initiatives with sales management.

• Negotiate contracts and agreements and collaborate with stakeholders to support successful outcomes.

• Resolve escalated client issues through analysis, cross-functional coordination, and timely follow-through.

Centro Latino
Location: Des Moines, Iowa.
January 2022 – March 2024 

• Managed internal and external projects and community initiatives, coordinating objectives, timelines, stakeholders, communications, and deliverables.

• Supervised a four-person team, assigning responsibilities, monitoring performance, and providing coaching and training.

• Prepared performance reports, presentations, spreadsheets, and digital forms to track activities and support leadership decisions.

• Managed escalations and operational issues, identifying solutions and coordinating follow-through with staff and external partners.

• Developed stakeholder relationships with community organizations and coordinated outreach programs and events.

• Assisted with payroll approvals, employee evaluations, and workplace engagement initiatives.

ROCKSTAR Satellite
Location: Des Moines, Iowa.
November 2019 – January 2022 

• Oversaw company operations, organizational development, financial management, and executive-level priorities across multiple business segments.

• Coordinated employee management, training, performance support, and operational priorities to maintain progress toward business objectives.

• Developed budgets and supported strategic financial decisions through reporting, documentation, and analysis.

• Managed contracts and vendor negotiations and coordinated resources needed for business activities.

• Created operational and financial reports for business planning, performance monitoring, and leadership decision-making.

• Coordinated conferences, client events, and exhibitor activities, including logistics, communications, schedules, and stakeholders.

National Restaurants
Location: Van Meter, Iowa
Oct. 2016 - to Aug. 2019

• Directed daily operations and coordinated employees, financial activities, vendors, customer needs, and organizational priorities.

• Managed daily, weekly, monthly, and yearly financial reports using Microsoft systems and QuickBooks.

• Managed hiring, training, employee development, payroll, assignments, and performance support.

• Established vendor contracts and coordinated orders, payments, and ongoing vendor relationships.

• Coordinated marketing, advertising, community outreach, and business initiatives while managing competing priorities.

• Provided administrative support to the company owner and stepped into operational roles as needed to maintain continuity.

Palmer Group, Assignment for MSI.
Location: Des Moines, Iowa.
April 2016 - to Oct. 2016 

• Coordinated property preservation repair assignments from contractor bid requests through assignment of approved work.

• Obtained repair bids, assigned contractors, and coordinated information across multiple parties.

• Updated multiple property-preservation systems and Excel data files simultaneously using multiple monitors.

• Maintained accurate records, monitored assignments, and coordinated information across active work.

ROCKSTAR satellite
Location: Des Moines, Iowa.
February 2011 to April 2016 

• Provided administrative and operational support to the company owner and coordinated daily office activities.

• Managed office files, system data, accounting spreadsheets, legal documents, commission reports, and financial reports.

• Managed payroll, invoices, technician equipment, inventory, and office supplies.

• Managed daily work-order and service-call schedules for field technicians and coordinated resources for field execution.

• Coordinated meetings between Regional Managers and Vice Presidents, including meeting logistics and communications.

• Coordinated vendor communications and maintained business relationships with partners.

• Assisted with hiring, training, marketing, event planning, community outreach, and customer support.

Orchard Place - Child Guidance Center
Location: Des Moines, Iowa.
Feb. 2014 to Sep. 2014 

• Supported the Office Manager with administrative coordination, scheduling, records, communications, and daily operations.

• Assisted with client appointment scheduling, petty cash, mail, filing, office supplies, and clerical support.

• Assisted with Spanish-speaking client intakes and interpretation for psychiatry staff.

The state of Iowa, Department of Administrative Services - Human Resources Enterprise (DAS-HRE) 

Location: Des Moines, Iowa.
Apr. 2009 to Dec. 2010

• Provided administrative support to the Bureau Chief of Program Delivery Services, Labor Relations team, and Personnel Officers.

• Tracked staff assignments and scheduled appointments; created and maintained tracking sheets, documents, and forms.

• Managed databases covering grievances, arbitrations, classifications and appeals, hiring justifications, special pay, appointment rates, and staff/travel-related requests.

• Tracked staff travel expenses and maintained accurate administrative records.

• Prepared, assigned, filed, retrieved, and tracked grievance records for management and Labor Relations Specialists.

• Served as a primary contact for Union Stewards, Union Representatives, and Union Presidents.

• Assisted the Training Department with class creation, employee enrollment, and data-system updates.

Wells Fargo Card Services
Location: Des Moines, Iowa.
January 2007 to February 2009 

• Analyzed account activity and documentation to identify potential credit and debit card fraud and determine appropriate action.

• Used Outlook, Microsoft systems, Hogan, FDR, Falcon, TransUnion, and other enterprise applications to investigate and document cases.

• Coordinated with bank personnel, merchant-services representatives, and financial institutions to resolve issues.

• Handled inbound and outbound communications, documented outcomes, and worked with sensitive financial information.

• Participated in the Mentor Program and supported new-hire development and training.

Wells Fargo Bank
Location: Des Moines, Iowa.
June 2005 to January 2007 

• Managed customer financial needs while coordinating with internal partners across mortgage, insurance, investments, lending, and other business units.

• Used Microsoft and internal banking systems to process requests and maintain accurate records.

• Supported branch operations and employee safety when higher-level management was unavailable.

• Mentored new hires and participated in community outreach initiatives.

Wells Fargo Bank
Location: Des Moines, Iowa.
June 2004 to June 2005 

• Managed foreign currency exchange activity for the Midwest Territory, including daily rates, inventory, customer transactions, and shipments.

• Coordinated foreign currency sales and shipments with regional banks and internal partners.

• Followed OFAC requirements and established procedures while maintaining accurate transaction records.

Construction Materials Santa Fe
Location: Mexico
Dec. 2000 to April 2004 

• Managed staff hiring, payroll, schedules, performance evaluations, inventory, vendors, and daily operations.

• Coordinated supply orders and customer order deliveries and supported customer service activities.

• Monitored operational priorities, employee safety, and business performance to support company profitability.