Iowa Des Moines Supply
Location: Des Moines, Iowa.
April 2024 – July 2026 

• Manage a portfolio of accounts and identify opportunities for business growth. 

• Build and maintain strong client relationships to maximize customer satisfaction and retention. 

• Manage a portfolio of accounts and identify opportunities for business growth. 

• Serve as the primary point of contact for client communications and issue resolution. 

• Negotiate contracts and agreements to support company profitability. 

• Collaborate with internal departments to ensure timely service delivery and customer support. 

• Track account performance metrics and prepare regular client and sales reports. 

• Support territory growth initiatives in partnership with the sales management team. 

• Handle escalated client concerns with professionalism and effective problem-solving. 

Centro Latino
Location: Des Moines, Iowa.
January 2022 – March 2024 

• Supervised and supported a team of four in a call-center environment. 

• Monitored calls, managed escalations, and provided employee coaching and training. 

• Assisted with payroll approvals, employee evaluations, and workplace engagement initiatives. 

• Developed partnerships with community organizations to expand available resources and services. 

• Managed internal and external community projects and outreach programs. 

• Created marketing plans, including social media and community event coordination. 

• Prepared performance reports, presentations, data spreadsheets and digital forms. 

• Maintained strong relationships with community stakeholders and partner organizations. 

ROCKSTAR Satellite
Location: Des Moines, Iowa.
November 2019 – January 2022 

• Oversaw company operations, financial management, and organizational development. 

• Coordinated employee management, training and performance support. 

• Developed budgets and supported strategic financial decisions. 

• Managed contracts and vendor negotiations with internal and external partners. 

• Created operational and financial reports to support business planning. 

• Assisted ownership with executive-level responsibilities and daily operations. 

• Coordinated conferences, client events, and exhibitor activities. 

• Prepared estimates, invoices, and financial documentation. 

• Managed business segments including residential, commercial, lodging, military, and national accounts. 

National Restaurants
Location: Van Meter, Iowa
Oct. 2016 - to Aug. 2019

Oversee all legal and financial duties.
Manage daily, weekly, monthly & yearly financial reports.
Hire and train staff. Supervise staff duties and assignments
Set up vendor contracts, orders, and payments.
Coordinated company marketing, advertising, and community outreach.
When needed stepped to fulfill staff duties when and as needed.
Provide administrative support to the company owner.
Managed employee payroll and employee training and development. 

Palmer Group, Assignment for MSI.
Location: Des Moines, Iowa.
April 2016 - to Oct. 2016 

Property preservation specialist.
Contacted preservation contractor to obtain repair bids for foreclosure homes.
Assigned contractors to repair job assignments.
Updated and managed several systems and excel data files simultaneously on multiple monitors. 

ROCKSTAR satellite
Location: Des Moines, Iowa.
February 2011 to April 2016 

Provided administrative support to the company owner.
Managed and updated all office files and system data.
Created billing, accounting spreadsheets, and legal documents.
Created commission reports and financial reports.
Managed payroll and customer invoices.
Assisted with the hiring, supporting, and training of the sales staff.
Managed our technical field technicians' daily work order/service call schedule.
Helped and supported technicians with day-to-day needs.
Managed Technician equipment and inventory as well as office supplies.
Assisted with marketing, event planning, and community outreach.
Set-up up and assisting with meetings between Regional Managers & Vice Presidents.
Fill in roles such as Customer Service, Customer Care, Sales Agent, and Tech Support when needed.
Managed Residential, Commercial, and a wide variety of accounts.
Created and maintaining business relationships with external partners for bundle sales that benefit our customers.
Coordinated all communications with vendors. 

Orchard Place - Child Guidance Center
Location: Des Moines, Iowa.
Feb. 2014 to Sep. 2014 

Supported the Office Manager.
Assisted with scheduling client appointments and receptionist desk duties when needed.
Managed the petty cash and money tracking sheets.
Completed intakes for Spanish-speaking clients.
Interpret for psychiatry staff.
Served in the initiation process of our Diversity Development group.
Assisted in clerical duties such as opening and distributing mail to staff and filing files.
Responsible for ordering and maintaining office supplies. 

The state of Iowa, Department of Administrative Services - Human Resources Enterprise (DAS-HRE) 

Location: Des Moines, Iowa.
Apr. 2009 to Dec. 2010

Provided administrative support to the Bureau Chief of the Program Delivery Services.
Provided administrative support to Labor Relations Team and Personnel Officers.
Updated and created tracking sheets, documents, and forms.
Tracked staff assignments and scheduled appointments.
Managed and updated a database for Grievances, GRIP, Arbitrations, Classifications & Appeals, Special Pay & Appointment Rate, Hiring Justifications, Staff Travel Expenses, Union Leave Re- quest, Negotiation Leave Request, and other databases.
Prepared grievance files and assign them to the appropriate Labor Relation Specialist.
Filed, retrieved, and tracked grievance files for management.
Acted as the main contact for Union Stewards, Union Representatives, and Union Presidents.
Typed documents, updated existing forms, created new forms, and performed other duties as assigned.
Assisted the Training Department in creating classes, employee enrollment, and updated their data systems. 

Wells Fargo Card Services
Location: Des Moines, Iowa.
January 2007 to February 2009 

Wells Fargo Bank
Location: Des Moines, Iowa.
June 2005 to January 2007 

Wells Fargo Bank
Location: Des Moines, Iowa.
June 2004 to June 2005 

Construction Materials Santa Fe
Location: Mexico
Dec. 2000 to April 2004